Help Center

Kuch Sawaal Hai?
Hum Yahan Hain

Sabse common sawaalon ke jawab neeche dhundein — ya seedhe contact karein.

Orders
Order kaise place karein?

Order karna bahut simple hai:

  • Apna pasandida product dhundein aur "Add to Cart" par tap karein.
  • Cart icon se cart open karein aur "Proceed to Order" par tap karein.
  • Apna naam, phone number aur delivery address bharein.
  • "Place Order" par tap karein — ho gaya!
Apna order kaise track karein?

Profile icon par tap karein → "My Orders" choose karein. Wahan aapke saare orders aur unka current status dikhega — Pending, Processing, Shipped, ya Delivered.

Agar order ka update nahi aa raha, to WhatsApp par contact karein.

Order cancel karna ho to?

Order place karne ke 2 ghante ke andar WhatsApp par message karein — hum cancel kar denge. Uske baad order pack ho jaata hai isliye cancel karna possible nahi hota.

👉 WhatsApp: +91 96690 31545

Order place karne ke baad address change kar sakte hain?

Haan — lekin jaldi se WhatsApp karein. Order ship hone se pehle address update ho sakta hai. Ship hone ke baad nahi ho sakta.

Delivery
Delivery kitne din mein hogi?

Typically 3–7 business days mein delivery ho jaati hai. Location ke hisaab se thoda zyada ya kam time lag sakta hai. Remote areas mein 7–10 days.

Delivery charge kitna hai?

Delivery charges order total ke hisaab se apply hote hain. Checkout par exact charge dikhega.

Delivery nahi aayi — kya karein?

Agar expected date ke 2 din baad bhi delivery nahi aayi to:

Kahan kahan deliver karte hain?

Hum poore India mein deliver karte hain — har state, har city. Sirf kuch remote areas mein extra time lag sakta hai.

Payment
Kaunse payment methods available hain?

Abhi hum Pay on Delivery offer karte hain — delivery ke waqt payment karein. Safe aur simple!

Kya pehle payment deni hogi?

Bilkul nahi! Aap product receive karne ke baad hi payment karte hain. Koi advance nahi, koi risk nahi.

Returns & Refunds
Return policy kya hai?

Hum No Return Policy follow karte hain. Isliye order karne se pehle product details, size aur images achhe se dekh lein.

Lekin agar product damaged ya wrong item deliver hua hai, to hum zaroor help karenge — WhatsApp par photo ke saath contact karein.

Damaged ya galat product aaya — kya karein?

Delivery ke 24 ghante ke andar WhatsApp par contact karein:

  • Order ID bhejein
  • Damaged/wrong product ki clear photo bhejein
  • Hum review karke aage steps batayenge

👉 WhatsApp: +91 96690 31545

Account
Account banana zaroori hai order ke liye?

Account banana optional hai, lekin account se aap apne orders track kar sakte hain, wishlist save kar sakte hain, aur details ek jagah store rehti hain.

Password bhool gaye?

Login page par "Forgot Password" ya "Reset Password" option use karein — aapke registered email par reset link aayega. Email check karein (spam folder bhi check karein).

Account delete karna ho to?

Profile page mein jaayein aur "Delete My Account" button use karein. Ya WhatsApp par request karein — hum 24 hours mein process kar denge.

Products
Products ki quality kaisi hai?

Hum premium imitation jewellery aur fashion accessories sell karte hain — yeh real gold/silver nahi hain, lekin quality mein best hain. Har product personally quality check hota hai packing se pehle.

Product size ya measurements kaise pata karein?

Product detail page par description mein size/measurement diya hoga. Agar specific product ke baare mein sawaal ho, to WhatsApp par product ka naam/image bhejein — hum details bata denge.

"Out of Stock" product kab available hoga?

WhatsApp par us product ka naam/link bhejein — hum batayenge kab restock hoga. Aap chahein to hum aapko restock hone par inform bhi kar sakte hain.

Other
Bulk order ya wholesale possible hai?

Haan! Bulk orders ke liye WhatsApp par contact karein — quantity aur product details bhejein, hum special pricing discuss karenge.

Gift packaging available hai?

Gift packaging ke liye order place karte waqt ya WhatsApp par batayein — hum special packaging try karte hain. Availability ke liye contact karein.

Social media par kahan milenge?

Hum available hain:

  • Instagram — latest products aur offers ke liye
  • YouTube — product videos ke liye
  • Facebook — updates ke liye
  • WhatsApp — direct orders ke liye

Footer mein social links milenge.

Jawab Nahi Mila?

Hum personally help karne ke liye yahan hain — WhatsApp par seedha message karein.